Terms &Conditions

These terms are a contract between you and Bitely. They apply when you use the Bitely mobile app, the business dashboard at business.bitely.store, the admin tools, or this website. By tapping "I agree" at sign-up, or by continuing to use Bitely, you accept them. If you cannot accept them, please stop using the service — that is a genuine option and no hard feelings.

Agreeing on a screen counts. Under the Electronic Transactions Ordinance 2002, accepting terms electronically forms a contract as binding as one signed on paper, and our records of when you accepted are admissible evidence of it.

Our Privacy Policy explains what we do with your information. It forms part of this agreement, and you should read it too.

If you list a business, section 11 and section 12 also apply to you. If you deliver as a rider or take orders as a bearer, section 13 does. Everything else applies to everyone.

You need to be at least 13 to have a Bitely account.

• Some features need further permissions — the camera and photo library to post, and notifications for order updates. Those are optional, and the rest of the app works without them.
• To list a business you must own it or be authorised to act for it, and you must be 18 or over.
• You must not use Bitely if we have previously banned you, or if the law where you are forbids it.
• You are responsible for the laws that apply to you — including food safety, hygiene and licensing rules if you sell food.

• Tell us the truth when you sign up, and keep your phone number current. Restaurants ring it to confirm orders, and a wrong number is the most common reason an order fails.
• Your password is yours to protect. Anything done from your account is treated as done by you, so keep it private and pick something you have not used elsewhere.
• Turn on two-step verification if you can. It means a sign-in from an unfamiliar device also needs a code from your email.
• If you think someone else is in your account, change the password, revoke the other sessions from Settings, and email support@bitely.store.
• One person, one account. Do not impersonate anyone, and do not pretend a business is yours when it is not.
• Do not sell or hand over your account to someone else.

Everything you post stays yours. Your reels, photos, captions, comments and reviews belong to you, and nothing here changes that.

To actually show your reel to anyone, we need your permission to handle it. So you give Bitely a non-exclusive, worldwide, royalty-free licence to host, store, copy, re-encode for different screen sizes and network speeds, and display your content inside Bitely and its discovery surfaces — the feed, Explore, Nearby, search, and the profile of a restaurant you tagged. We may also show it in a link preview when someone shares it, and use it to promote Bitely itself.

Tagging a place puts your post on that restaurant's profile, so the business can see it and — if it says the post is not really about them — report it to us. An honest review or an unflattering photo is not grounds for removal; see section 15 for what happens then and what we will and will not take down.

That licence exists for one purpose: running and promoting the service. It is not a transfer of ownership, we do not sell your content to anyone, and it ends when you delete the content or your account. Two honest exceptions survive: copies other people lawfully saved before you deleted, which we cannot reach, and routine encrypted backups, which age out on their normal cycle and are never used to bring deleted content back.

You promise that what you post is yours to post — including any music, footage or images made by someone else — and that it does not break anyone's rights. If a claim lands on us because of something you posted, section 18 explains where that leaves us.

If you send us an idea, a bug report or a suggestion, thank you — and we may act on it freely without owing you anything for it. Please do not send us confidential material.

Beyond that, do not post or do any of this:

• Anything illegal, or anything that encourages it.
• Harassment, hate speech, threats, or content aimed at someone because of who they are.
• Sexual content, graphic violence, or anything that exploits or endangers a child.
• Content that is not yours, or that infringes someone's copyright or trademark.
• Spam, misleading claims about a business, or engagement you bought.
• Fake reviews — writing them, buying them, or leaning on customers for them.
• Impersonating a person, a restaurant or Bitely itself.
• Using the app to harvest other people's personal information.
• Scraping, reverse engineering, or trying to break, overload or get around the security of the service. Some of that is also a criminal offence under the Prevention of Electronic Crimes Act 2016, and we report it when it is.

• Payment is cash — to the rider at your door, or at the counter when you collect. We do not process payments, do not hold your money, and will never ask you for card or banking details. Anyone claiming to be Bitely and asking for them is not us.
• You pay the price on the screen. We add nothing to your bill.
• Prices, ingredients, allergens and availability come from the business and are theirs to keep accurate. If you have an allergy, confirm it with them directly before you order.
• Accepting or declining is the restaurant's call. They can say no because they are closed, out of something, or simply too busy.
• Cooking, quality and food safety are theirs too.
• Delivery is done by riders the business invites and assigns. The delivery fee and the area they cover are set by the business, not by us. A business may charge a flat fee, a rate by distance, or nothing at all.
• A service charge may be added when you eat in. It is the restaurant's, not ours, it applies to dine-in bills only, and it is shown on your receipt with the percentage it was worked out at.
• Be reachable. Give a real address, keep your phone on, and answer it. Section 9 covers what happens when a rider cannot hand the food over.

What tapping Place order does

There is no second confirmation step. The moment you tap Place order, the order is sent to the restaurant and is a real order — so check the items, the address and the total before you tap, not after.

• Until the restaurant accepts, you can still cancel — free, in one tap, no reason needed.
• Once they accept, the kitchen starts cooking. The cancel button goes away, because from that moment somebody is spending food and time on you. Section 8 covers the exceptions: an order that runs badly late, or one the restaurant never answers.
• An unanswered order does not sit there forever. If the restaurant has not accepted within 15 minutes, we cancel it for you automatically and tell you both — the full clock is in section 8.
• You are agreeing to pay cash for what you ordered when it is handed to you, or when you collect it. Nothing is charged before then, and nothing is charged if the order never arrives.
• Be there for it. Repeatedly not receiving orders you placed is the one thing that can get your ordering blocked — section 9 sets out exactly when.

Bitely handles three kinds of order, and the rules below apply to each: delivery, where a rider brings it; takeaway, where you collect at the shop; and dine-in tickets that staff ring up for a customer already sitting in the restaurant.

Cancelling as a customer

• Before the restaurant accepts, cancel freely. While your order still says it is waiting for the restaurant, a Cancel order button sits at the bottom of the order screen. One tap ends it and the restaurant is told. No fee, no mark against you.
• Once they accept, that button goes away — on purpose. Your food is being made, so calling it off is no longer yours alone to decide. Ring the restaurant on the number shown on the order screen and ask. Whether they stop it is their decision, and if the food is already cooked they are entitled to say no and expect payment. The one exception is an order that runs badly late — see below.
• We may ask why. If you cancel in the first few minutes, while nobody has accepted it yet, the app offers a short list of reasons — ordered by mistake, wrong address, changed your mind. It is optional context for the restaurant, not a test you have to pass, and it never affects whether the cancellation goes through.
• A scheduled order runs on the same clock. The window is measured from when you placed it, not from the time you picked. A restaurant can accept tomorrow's order within a minute, and from then on the rule above applies.
• Changing your mind occasionally is completely normal. Placing orders you never intend to receive, or ordering to tie up a kitchen you have a grudge against, is not — that breaks these terms and we act on it under section 15.

If your order runs badly late

Accepting an order is a promise to make it in a reasonable time. When that stops being true, the decision comes back to you: the Cancel order button reappears on the order screen, and using it costs you nothing.

• You are not charged. Nothing has been paid, and nobody may ask you to pay for an order you cancelled under this rule.
• Waiting is still fine. The button appearing is an option, not a nudge — if the food is worth waiting for, keep waiting.
• Collecting yourself is different. Once a takeaway order is sitting ready on the counter, the delay is no longer the restaurant's, so this does not apply to it.
• The reason is recorded for the restaurant — that preparation or delivery ran over — so they can see why it happened rather than only that it did.

If the restaurant never answers

An order does not sit there forever waiting. Our clock starts the moment you place it:

Nobody is penalised for this. Kitchens get slammed and phones get missed. Order again, or try somewhere else.

If the restaurant declines

• A restaurant can decline while your order is still pending — closed, out of an item, too busy, or you are beyond the area they deliver to. They can attach a reason and we pass it on to you.
• After accepting, they cannot decline in the app. If something genuinely goes wrong in the kitchen they have to ring you and agree what to do instead. A business that accepts orders and then abandons them is breaking these terms, and we can act on the listing.
• A dine-in ticket rung up at the counter can be voided by staff any time before it is served.

When a delivery cannot be handed over

A rider who reaches your address and cannot give you the food marks the order undelivered and picks one of three reasons: you did not answer, you refused it, or the address was wrong. That reason goes on the order and you can see it.

Because you pay cash on delivery, an undelivered order costs you nothing. It costs the restaurant the food and the rider the trip. That imbalance is the reason for what follows.

If it keeps happening

We keep a simple count of the deliveries you received against the ones a rider could not hand over. It works as a ratio, so a decent record clears old misses — two misses out of twelve deliveries is nothing; two out of four is a pattern.

• A block is not for life. It is a ratio of your own history, so the deliveries you do receive pull it back down.
• This is worked out automatically, which means it can be wrong. If a rider marked you undelivered when you were standing there and your phone never rang, email support@bitely.store with the order number. A person will look at the order and can correct the record. You are entitled to that review — see the Privacy Policy on automated decisions.
• Only deliveries count here. Takeaway and dine-in orders are not part of the calculation.

Wrong order, missing items, cold food, no-show

• Check the order before you pay. Paying cash at the door is your real protection: the moment to raise a missing item or the wrong dish is while the money is still in your hand, not the next morning.
• Take it up with the restaurant first. They cooked it and sold it, and they are the only ones who can put it right. Their number is on the order screen and you can message them from their Bitely profile.
• Refunds, replacements and goodwill are theirs to give. Whatever you agree is between the two of you. We never hold your money, so there is no payment sitting with us that we could refund.
• Then tell us. If a business will not fix a genuine problem, or the same complaint keeps coming about the same place, write to support@bitely.store. We cannot force a refund out of anyone, but we can limit or remove a listing that keeps letting people down — and we do.
• Your consumer rights are untouched. Nothing in these terms takes away rights you have under the Punjab Consumer Protection Act 2005 or the equivalent law in your province, including the right to take a complaint to a consumer court.

Restaurants, home kitchens, bakeries, small shops and street vendors are all welcome here, and the small ones matter to us as much as the big ones.

• We review every listing before it goes live, usually within 24 hours. We can decline one, and we will tell you why so you can fix it and resubmit.
• Keep it accurate — menu, prices, hours, deals and location. Stale information is the single most common cause of a bad experience on Bitely.
• Honour what you publish, including deals and promotions, inside the windows you set for them.
• Answer your orders. Accept or decline while the order is pending, and keep the status moving so the customer knows where things stand. An order you ignore for 15 minutes gets cancelled for you.
• Do not accept and then abandon. The moment you accept, the customer's cancel button disappears and they start waiting on you. If you cannot deliver what you took on, ring them.
• Use the pause switch honestly. Slammed, closed, out of a key item — pause online ordering rather than letting orders stack up unanswered.
• The staff you invite are your responsibility. You invite your riders and your bearers, you decide what they work on, and their conduct on your orders is yours to answer for. Marking an order undelivered counts against a customer's account, so it must reflect a genuine attempt.
• Bearers act for you at the counter. A bearer you invite can ring up dine-in and takeaway orders in your name, correct one they have just taken, and mark it served or collected. They cannot touch an order a customer placed in the app, change your menu or prices, or see your analytics. A sale one of them rings up is a sale by your business, and the price it charges is the price on your live menu.
• Customer details are for the order and nothing else. No marketing, no adding them to a list, and never passing them to anyone else. This one is not negotiable and we will remove a listing over it.
• Only upload what you have the right to use — photos, videos, menus, logos.
• Reviews belong to the customer. Reply publicly if you like, but you may not edit them, pressure people to remove them, or retaliate.
• Meet your own legal obligations — food authority registration, hygiene, licensing, and your own tax on the food you sell. Bitely does not collect or remit tax on your sales, and we are not your tax agent.

For everyone ordering food

Bitely is free to use and we have no plans to change that. You pay the restaurant for your food and the delivery fee they set, in cash. We do not add anything on top, and we do not take a cut of what you pay.

For businesses

Running Bitely costs real money — servers, maps, storage, the people who review listings — and at the moment we are carrying that so you can try it without risk. That will not last forever. At some point we will start charging businesses a modest fee to keep the service running.

We have not decided how much, and we have not decided when. Rather than pretend otherwise, here is what we commit to:

• You will hear it from us first, in plenty of time. We will email every listed business at least 30 days before any charge begins, and publish the actual figures on this page before they take effect. You will not find out from an invoice.
• We will keep it small. The intention is a fee that a working kitchen barely notices — enough to keep Bitely alive, not to take a slice of your livelihood. If we ever propose something that does not feel like that, do not accept it.
• Never backdated. Whatever we eventually charge applies only from the date it starts. You will never receive a bill for the months you used Bitely while it was free.
• You can walk away. If you do not want to pay, remove your listing before the charge starts and you owe nothing. There will be no lock-in and no exit fee.
• Your customers' money stays your customers' money. Orders are paid in cash directly to you or your rider. Whatever we charge will be billed to you separately and will never be deducted from an order or added to a customer's bill.
• Paying us buys you nothing in the feed. No fee will ever buy a better ranking, a higher rating, or the removal of an honest review. If that ever changes we will say so in plain words on this page, not bury it.

When the details are settled, this section gets rewritten with the real numbers, the start date, how invoicing works and what happens if a bill goes unpaid — and the notice described above goes out before any of it applies to you.

Both are jobs you do for a restaurant, not for us. A business you already work with invites you by email; you accept or decline in the app, and until you accept you can do nothing on their behalf. Either of you can be removed by that business at any time.

If you deliver as a rider

• You work with the restaurant, not with us. A restaurant you already work for invites you. Bitely does not employ you, does not pay you, and is not a party to whatever you have agreed with them. Nothing here makes you our employee, agent or partner.
• We charge you nothing and take no share of your pay or of the delivery fee.
• Ride safely and legally. Never touch the app while riding — stop first. Traffic law is not something we can waive for you, and no delivery is worth it.
• Customer details are for that delivery only. Do not save them, do not use them afterwards, do not pass them on.
• Only mark an order delivered once it is genuinely in their hands. "Couldn't deliver" is for real attempts after really trying to reach them. It goes on the customer's record and counts towards blocking them from ordering, so marking it falsely to get home early is a serious breach and we will act on it.
• The delivery chat is temporary and disappears once the order finishes.

If you take orders as a bearer

• You work for the restaurant, not for us. Bitely does not employ you, does not pay you, sets none of your hours and is not a party to whatever you have agreed with them. We charge you nothing and take no share of anything you are paid.
• What the role lets you do. Ring up dine-in and takeaway orders at the counter, correct one you have just taken while it is still in the kitchen, and mark it served or collected. You see the tickets you took today, and nothing else about the business.
• What it does not let you do. You cannot open, change, cancel or reprice an order a customer placed in the app. That order is an agreement between the customer and the restaurant, and only the owner can act on it. You also cannot change the menu, prices, opening hours or anything else about the listing.
• Every ticket carries your name. The owner can see which of their staff rang up each sale, and your name appears on the receipt. That is the point: it is how a question about a table gets to the person who served it.
• Ring up what was actually ordered, at the price on the menu. The app prices every line from the restaurant's live menu — you cannot type your own figure — and marking a table served means the food genuinely reached it.
• Customer details are for that order only. A walk-in's name or number belongs to that ticket. Do not save it, use it afterwards, or pass it on.

• Review places you actually ordered from or visited, and describe what genuinely happened.
• You can only review a place you ordered from. Every review is attached to one of your own Bitely orders and is marked "Verified order" — there is no way to rate a restaurant you have never bought food from. You can leave one after every order, once it has been delivered, collected or served, and you can change it later.
• You can also rate the individual dishes on an order — thumbs up or down. We only accept a rating for a dish that was actually on that order, and the shares you see on a menu ("83% would order again") are worked out from those ratings alone.
• One star rating for the whole order. You rate how the order went, out of five, and can add reasons from a short list — tasty, late, missing items and so on. We only offer reasons that fit how the food reached you: a delivery customer is never asked about staff or a dining room they never saw, and a dine-in guest is never asked about packaging.
• A review is final. Once you have rated an order you cannot change or delete that rating yourself, so take a moment before you send it. This is deliberate: the next customer reading a review should be able to trust that it still says what you thought at the time, and no restaurant should be able to talk you into rewriting one. If a review of yours breaks these rules or was posted in error, contact us.
• One review, about the restaurant. There is no separate score for the rider. Someone bringing you the restaurant's food is the restaurant serving you, so how the delivery went — including how long it took — is part of your one rating of the restaurant, and "Late" is one of the reasons you can give.
• Do not review on someone else's behalf, and do not accept payment or free food for a review.
• Ratings and place details come from the community and can be wrong or out of date. Check anything that matters with the venue itself.
• We remove reviews that break these rules. We do not remove a review because a business dislikes it, and we do not sell better ratings to anyone at any price.

Anyone can report a post, an account or a restaurant, and the report is anonymous to whoever it is about. You can also block an account or a restaurant, which takes them out of your feed and off your map.

Where something breaks these terms we may remove the content, hide or remove a listing, limit what an account can do, or suspend or permanently ban it. For serious things — anything involving a child, a credible threat, or fraud — we act immediately and without notice. Otherwise we try to give notice and, where it makes sense, a chance to put it right first.

We are not obliged to monitor everything posted here, and we do not pre-screen every comment. But once we know about something unlawful, we deal with it.

If a post tags your restaurant

Anyone may tag a place in a post — that is how people say where they ate, and a tag is not an endorsement by that business or by us. If you run the tagged business and the post does not belong to you, you can report it from the app: open your restaurant profile, go to the Tagged tab, open the post and use its menu to report it. You will be asked what is wrong — that it is not your restaurant, not your food, the wrong place, nothing to do with you, misleading about your business, or that the content itself is inappropriate — and you can add anything else we should know.

Only the business a post actually tags can raise this, and we check that you own the listing before the report reaches us. A person then looks at the post and decides: we may remove the post, or leave it up. If we remove it, the person who posted it is told that it was removed and the reason given.

Reporting a tag is not the same as deleting a post. A truthful review, an unflattering photograph, or an opinion you disagree with is not by itself a reason to take someone's post down, and we will not remove one simply because it is unwelcome. What we act on is a post that misrepresents your business — someone else's food or premises presented as yours, the wrong place tagged, or content that breaks the rules in section 6. Reports made in bad faith, or repeatedly to suppress honest criticism, may cost you the ability to make them.

If you think we got it wrong, say so. Email support@bitely.store, tell us what was removed or restricted and why you think the decision was mistaken, and a person will review it. We would rather reverse a bad call than defend it.

Ours

The Bitely name, logo, app, dashboard, website, design and underlying code are ours and stay ours. Using the service does not give you any right to them beyond the right to use the app normally, for its intended purpose, while these terms are in force. Do not copy the app, rebrand it, or use our name or logo in a way that suggests we endorse you without asking us first.

If someone has used your work without permission

Copyright and trademark rights in Pakistan are protected by the Copyright Ordinance 1962 and the Trade Marks Ordinance 2001, and we take a complaint under either seriously. Email support@bitely.store with:

• A link to the post, profile or listing you are complaining about.
• A description of the work or mark you own, and something showing you own it.
• A statement that you believe in good faith that the use was not authorised.
• Your name and contact details, and a statement that what you have told us is accurate.

We aim to respond within a few working days. If the complaint holds up, we remove the content and tell the person who posted it what happened and who complained. They can write back with their side, and if it turns out they had the rights all along we put it back. An account that keeps infringing gets removed — we do not need a court order to decide that someone reposting other people's reels is not welcome here.

We work to keep Bitely running and to fix things quickly when they break. But we cannot promise the service will always be available, always fast, or free of errors, and it would be dishonest to pretend otherwise. We may add, change or remove features, and we sometimes have to take the service down for maintenance.

Bitely is provided as it is. Beyond what the law does not allow us to exclude, we make no warranties — express or implied — about the service, and in particular we do not warrant:

• That the food you order will meet your expectations. We did not cook it.
• That a business's menu, prices, hours, allergen information or location are accurate. That information comes from the business.
• That reviews, ratings or place details posted by other users are true.
• That a restaurant will accept your order, or a rider will reach you on time.
• That estimates the app produces — distances and delivery times — are exact. They are estimates.

Parts of Bitely also depend on services we do not control: maps and directions, push notifications, sign-in providers, and the AI features described in the Privacy Policy. When one of those has a bad day, so do we.

Working without a connection

A kitchen cannot stop serving because the internet did. Some of the app therefore keeps working offline: the work is saved on the device and sent to our servers by itself as soon as a connection returns. Anything still waiting is marked Not synced in the app, so you always know what has and has not reached us.

Two honest limits. Work saved offline lives only on that one device — a second phone or the web dashboard will not see it until it syncs, so two people working offline at once can each see a different picture. And a counter order taken offline has no order number until it reaches us; we allocate the number, and until then the ticket shows a dash. If the app is deleted before a connection returns, unsent work is lost with it.

We make this available because it is useful, not as a guarantee. We do not promise that offline work will always sync, and where a change conflicts with what our servers already hold — an order the customer cancelled while you were offline, for example — the server's version stands.

This section decides who carries the cost when something goes wrong. It is written plainly on purpose, because a clause nobody understands protects nobody.

What we are not responsible for

As far as the law allows, Bitely is not liable for loss that is really someone else's doing — in particular anything arising from the acts or omissions of a business or a rider you dealt with through the app. That includes food quality, food safety, allergens, hygiene, pricing errors, late or failed delivery, an order that was accepted and abandoned, and the conduct of anyone's staff. It also covers content other users post, and disputes between you and another user.

We are also not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data.

A cap on what we do carry

Where we are found liable to you despite the above, our total liability for all claims connected to this agreement is limited to whichever is greater: PKR 10,000, or the total fees you paid us in the twelve months before the claim arose. As things stand we charge nothing, so that floor is what applies.

What no contract can limit

Nothing here limits liability that the law does not permit us to limit — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for anything else that cannot lawfully be excluded. Your rights under consumer protection law survive this section intact.

If you cause the problem

If someone brings a claim against us because of what you posted, what you sold, how you used Bitely, or because you broke these terms or the law, you agree to cover the reasonable costs and damages that result. We will tell you promptly if such a claim arrives, we will not settle it without talking to you, and you can take over the defence if you would rather run it yourself. This applies most realistically to businesses and to people posting content that is not theirs.

If 30 days pass and we still disagree, either of us can take the matter to court. These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction.

If you are a consumer, none of this shortens your rights: you can still take a complaint to the consumer court for the district where you live under the consumer protection law of your province, and we will not argue that this agreement sent you somewhere else. If you use Bitely from outside Pakistan, you are responsible for your own local law, and you may still have rights at home that this agreement cannot remove.

Neither of us has to go through the step above before asking a court for an urgent injunction — for example to stop an ongoing misuse of intellectual property or a serious security breach.

You can stop using Bitely whenever you like, and delete your account yourself from Settings → Account → Delete account. It is deactivated straight away and permanently deleted after 30 days; signing back in inside that window brings it back. The account deletion guide walks through the whole process, including what is kept and why.

We can suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. Where we reasonably can, we tell you why and give you a route to challenge it.

Some things carry on after an account ends, because they have to: the licence for content you already shared and others already saved, anything you owed us before you left, the liability and indemnity provisions, and the sections on disputes and governing law.

Bitely changes, so these terms will too. The date at the top always tells you which version you are reading.

For a small correction — a clearer sentence, a fixed typo, a new feature described — we update the page and the date. For a change that genuinely affects your rights or what you owe, we give notice in the app or by email before it takes effect, and we give at least 30 days where the change is about money. Continuing to use Bitely after a change takes effect means you accept it. If you do not, you can delete your account or remove your listing, and that is a perfectly reasonable answer.

Standard clauses, in plain words. They matter mostly when something has already gone wrong.

• If one part fails, the rest holds. Should a court find any part of these terms unenforceable, that part is trimmed to the minimum needed to make it work — or removed — and everything else carries on.
• Letting something slide once is not permanent. If we do not enforce a right straight away, we have not given it up.
• Handing this on. We may transfer this agreement to another company if Bitely is sold, merged or restructured — your rights come with it unchanged, and we will tell you. You cannot transfer your side without our written agreement.
• This is the whole deal. These terms and the Privacy Policy are the entire agreement between us about Bitely, and they replace anything said earlier. That does not excuse anything either of us said fraudulently.
• How we reach each other. We contact you by in-app notification, or by email at the address on your account — so keep it current. You reach us at support@bitely.store, and that address counts as formal notice.
• No partnership. Nothing here makes you and Bitely partners, employer and employee, or agents for one another. That goes for businesses and riders in particular.
• Nobody else can enforce this. These terms are between you and us; no third party gets rights under them.
• Things outside anyone's control. Neither of us is liable for failing to do something because of an event we could not reasonably control — an internet or power outage, a strike, a natural disaster, a pandemic, war, or an act of government. If it goes on long enough that Bitely cannot function, either of us may end this agreement.
• Language. Bitely is available in English and Urdu, and we work hard on the translation. If the two versions of this page ever disagree, the English one governs.

Questions about any of this, a complaint, a copyright claim, or a decision you think we got wrong — write to support@bitely.store. A person reads every message.