Terms & Conditions

1. This agreement

By creating a Bitely account or using the app, the business dashboard or this website, you agree to these terms. If you do not agree, please do not use Bitely.

Our Privacy Policy explains how we handle your information and forms part of this agreement.

2. Who can use Bitely

• You must be at least 13 years old to have a Bitely account.
• To list a business you must be its owner or be authorised to act for it.
• You must not use Bitely if we have previously banned you.
• You are responsible for following the laws that apply to you — including food safety and business licensing rules if you sell food.

3. Your account

• Give accurate details when you sign up, and keep your phone number current — restaurants call it to confirm orders.
• Keep your password private. You are responsible for what happens on your account.
• We recommend turning on two-step verification, so a sign-in from a new device also needs a code from your email.
• Tell us at support@bitely.store if you think someone else has access to your account.
• One person, one account. Do not impersonate someone else or misrepresent a business.

4. Your content

You keep ownership of everything you post. Your reels, photos, captions, comments and reviews remain yours.

So that we can actually run the app, you give Bitely a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt for different screen sizes and network speeds, and display your content within Bitely and its discovery features (the feed, Explore, Nearby, search and a tagged restaurant's profile). This licence exists only to operate and promote the service, and it ends when you delete the content or your account — except for copies other users lawfully saved and for backups that age out on their normal cycle.

You confirm that you have the right to post what you post, including any music, footage or images made by someone else, and that it does not infringe anyone's rights.

5. Community rules

Beyond that, do not post or do the following:

• Anything illegal, or that promotes illegal activity.
• Harassment, hate speech, threats, or content targeting someone because of who they are.
• Sexual content, graphic violence, or content that exploits or endangers minors.
• Content that is not yours to post, or that infringes copyright or trademarks.
• Spam, misleading claims about a business, or fake engagement.
• Fake reviews — whether writing them, buying them, or pressuring others for them.
• Scraping, reverse engineering, or attempting to break, overload or bypass the security of the service.
• Using the app to collect other users' personal information.

6. Orders & our role

• Payment is cash — paid to the rider on delivery, or at the counter on collection. Bitely does not process payments and does not hold your money.
• Prices, availability, ingredients and allergens are set and maintained by the business. If you have an allergy or dietary requirement, confirm directly with them before ordering.
• Accepting or declining an order is the business's decision. They may decline if they are closed, out of an item, or too busy.
• Preparation, quality and food safety are the business's responsibility.
• Delivery is carried out by riders the business invites and assigns; delivery fees and areas are set by the business.
• Problems with an order — contact the restaurant first through the order chat. If that does not resolve it, write to us and we will look into it and can act against a business that repeatedly lets people down.
• Be there to receive it — give an accurate address and answer your phone. Repeatedly failing to accept delivered orders may be recorded on your account and affect your ability to order.

7. Reservations

• A booking request is confirmed or declined by the restaurant, not by Bitely.
• Tables, timings and any family-section arrangements are set by the restaurant.
• If your plans change, cancel in the app so the table can be released.

8. For businesses

Listing a business on Bitely is free. Restaurants, home kitchens, bakeries, small shops and street vendors are all welcome.

• Review before you go live — our team checks every new listing, usually within 24 hours. We may decline a listing, and we will tell you why so you can fix and resubmit.
• Keep your listing accurate — menu, prices, opening hours, deals and location. Out-of-date information is the most common cause of a bad experience.
• Honour what you publish — including deals, within the times you set for them.
• Handle orders promptly — accept or decline, and keep the status updated so the customer knows what is happening.
• Your riders are your responsibility — you invite them, assign them, and are responsible for their conduct during your deliveries.
• Customer information is for fulfilling the order only — you must not use a customer's address or phone number for marketing, and you must not pass it to anyone else.
• Own your content — only upload photos, videos and menus you have the right to use.
• Reviews are the customer's — you may reply publicly, but you must not remove, edit or retaliate against honest reviews.
• Comply with the law — licensing, hygiene, tax and consumer rules that apply to your business are yours to meet.

9. For riders

• You are invited by a restaurant you already work with; Bitely does not employ riders and is not a party to your arrangement with the restaurant.
• Handle each delivery professionally, and follow road and traffic laws — never use the app while riding.
• Customer details are for completing that delivery only.
• Only mark an order delivered when you have actually handed it over. Marking "couldn't deliver" is for genuine attempts after trying to reach the customer, and it is recorded on the order.
• A delivery chat is temporary and disappears once the order is completed.

10. Reviews

• Review only places you actually ordered from or visited, and describe your genuine experience.
• Do not post reviews on behalf of someone else, or in exchange for payment or free items.
• Place information and reviews come from the community and may not always be accurate — confirm important details with the venue directly.
• We may remove reviews that break these rules.

11. Moderation & enforcement

Anyone can report a post, account or restaurant, and reports are anonymous to the person reported. You can also block an account or a restaurant to remove it from your feed and map.

Where content or behaviour breaks these terms we may remove the content, hide or remove a listing, limit features, or suspend or permanently ban an account. For serious cases we act immediately; otherwise we aim to give notice and, where it makes sense, a chance to fix the problem. If you think we got it wrong, email support@bitely.store and we will review it.

12. Availability & changes to the service

We work to keep Bitely running, but we cannot promise it will always be available or error-free. We may add, change or remove features, and we may need to interrupt the service for maintenance. Bitely is provided "as is", without warranties beyond those that cannot be excluded by law.

Parts of Bitely depend on outside services — maps, push notifications, sign-in providers, and the AI features described in the Privacy Policy. Their availability is not something we control.

13. Liability

To the extent the law allows, Bitely is not liable for indirect or consequential loss, lost profits or lost data, or for matters that are the responsibility of a business or rider you dealt with through the app — including food quality, food safety, allergens, pricing, late or failed delivery, or the conduct of their staff.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

14. Ending your use

You can stop using Bitely at any time and delete your account from Settings → Account → Delete account. Your account is deactivated immediately and permanently deleted after 30 days; signing back in during that window restores it. The full process is described in the account deletion guide.

We may suspend or close an account that seriously or repeatedly breaks these terms, or where we are required to by law. Sections that by their nature should survive — content licence for content already shared, liability and governing law — continue to apply after an account ends.

15. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any dispute. If you use Bitely from elsewhere, you are responsible for complying with your local laws. Nothing here removes consumer rights you have that cannot be waived.

16. Changes to these terms

We may update these terms as Bitely changes. The date at the top always shows the current version, and we will give notice in the app before a significant change takes effect. Continuing to use Bitely after a change means you accept the updated terms.

17. Contact

Questions about these terms? Write to support@bitely.store.