Delete your Bitely account

1. How to delete your account

Deletion happens in the Bitely app on your phone. It takes about 15 seconds.

2. What happens right away

• Your account is deactivated immediately.
• You are signed out on every device, and all active sessions stop working.
• Your profile, posts, comments and reviews stop being visible to everyone else — to other users your account looks deleted from that moment.
• You stop receiving Bitely notifications and emails.
• If you own a business listing, it stops being shown to customers.

3. Changing your mind — you have 30 days

After 30 days the account is permanently deleted and cannot be restored, by you or by us. Deletion runs automatically shortly after the 30-day mark.

4. What gets deleted

When the 30 days are up, everything tied to your account is permanently removed from our systems:

Counts on other people's content — like the number of likes on a post you liked — are recalculated so nothing is left pointing at a deleted account.

5. What is not removed

• Copies other people made — if someone screenshotted, downloaded or shared your reel before deletion, we cannot recall those copies.
• Backups — routine encrypted backups may still contain your data for a short time before they age out on their normal cycle. They are not used to restore deleted accounts.
• Records we must keep by law — if we are legally required to retain something (for example, records relating to a fraud investigation or a legal claim), we keep only that, only for as long as required.
• Anonymous, aggregate figures — totals that contain no personal information and cannot be traced back to you.

6. If you own a business on Bitely

Deleting your personal account also deletes the business you own — its listing, menu, deals, opening hours, photos, reviews and order history all go with it. Customers stop seeing the listing immediately.

If you have orders in progress, complete or cancel them first so customers are not left waiting.

7. If you deliver as a rider

Deleting your account removes you as a rider for every restaurant that invited you, and cancels any pending invitations. Complete or hand back deliveries assigned to you before deleting, so nobody's order is stranded.

8. Already uninstalled the app?

You do not need to reinstall it. Email support@bitely.store from the email address on your Bitely account with the subject “Delete my account”.

• We verify the request came from the account's own email address.
• We start the same 30-day deletion process and confirm by reply.
• We aim to action requests within 7 days of receiving them.
• If you cannot access that email address either, write to us anyway and we will find another way to verify it is you.

9. Common questions

Can I take a break instead of deleting?

Yes. Simply logging out keeps everything intact. You can also block accounts or restaurants you would rather not see, and turn notifications off in your phone's settings.

Can I delete just some of my content?

Yes — you can delete individual posts, comments and reviews at any time from the app without deleting your account.

Does deleting the app delete my account?

No. Uninstalling removes the app from your phone but leaves your account intact. Use the steps in section 1, or email us as described in section 8.

Can I use the same email to sign up again later?

Yes. Once the deletion completes, that email is free to register a fresh account — but it will be a new, empty account, not your old one.

Will you email me before it becomes permanent?

The confirmation in the app tells you the date it becomes permanent. If you want a reminder before then, ask us at support@bitely.store.

How do I get a copy of my data first?

Email support@bitely.store before deleting, and we will send you what we hold about your account.